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Director of Housekeeping - One Ski Hill Place & Crystal Lodge -
Category: Restaurant
  • Your pay will be discussed at your interview

Job code: lhw-e0-89770669

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Vail Resorts

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  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Director of Housekeeping - One Ski Hill Place & Crystal Lodge -
**Reach Your Peak at Vail Resorts.** You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. _Reach Your Peak._

The Director of Housekeeping for One Ski Hill A RockResort and Crystal Peak Lodge is responsible for the daily operation of the Housekeeping departments at both properties necessary to maintain the hotel to the highest standards. Responsibilities will include leading and motivating teams, training and hiring all employees , coaching , disciplining and mentoring employees, resolving employee issues, sense of professionalism in all staff members, oversee safety training, walking the hotel and rooms daily , ensure proper cleanliness and proper HOT SOS reports, support guest satisfaction 100%; contributing to profitability of the hotel by working within budget and controlling costs, expenses and labor based on the CPOR monthly forecast; managing daily work flow; overseeing hotel recycling, departmental monthly budgets and forecasts, scheduling and payroll processing, ensuring proper key and radio control policies are in place . Maintaining linen and supplies par levels, and employee training.

**Responsibilities include (but are not limited to):**

+ Provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.

+ Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor

+ Investigate complaints, evaluate corrective actions and implement plan to resolve and de-escalate conflicts.

+ Communicate effectively to provide clear direction in assigning and instructing housekeeping in details of work.

+ Manage finances of housekeeping operations including budget, forecasts and inventory

+ Provide staffing, training, counseling and performance reviews for the housekeeping department.

+ Ensure employees understand expectations, parameters, and follow the policies and procedures stated in the employee manuals.

+ Ensure the evaluation and goals for all staff in completed and timely manner ( success factor )

+ Ensure proper scheduling of all shifts and check daily for proper coverage according to forecast CPOR

+ Comply with all Rock Resort Brand Standards at OSHP.

+ Comply with all Resort policies, responsible for insuring safety procedures and standards of operation.

+ Approve payroll on People Soft , control supply inventory , order on Coupa , daily pre shift meeting , lost and found and check daily the Medallia comment cards.

+ Ensure the Housekeeping Department leads the charge in regard to recycling

+ Solicit employee feedback and review employee satisfaction results to identify and address employee problems or concerns.

+ Emphasize guest satisfaction -Through Medallia NPS & CS scores during all departmental meetings and focus on continuous improvement.

+ Capital budget, perform any additional tasks or projects as required.

+ Supervise the linen inventory based on forecast CPOR

+ Supervise and review with the staff all the Hot Sos reports

+ Maintain high moral, good work environment, sense of professionalism and guide the staff to increase productivity.

+ Act as Manager on Duty for select shifts, as part of the Manager on Duty Program


+ High school diploma or equivalent

+ Previous experience in managing a hotel/resort housekeeping department

+ Minimum of 2 years Supervisory/Management experience

+ Valid Colorado Driver's License

+ Proficient in Microsoft Office

+ English fluency

+ Bachelor's degree - preferred

+ Previous experience with Rock Resorts hotel - preferred

+ Bilingual - Spanish - preferred

If you're hard working and feel exhilarated serving others, you'll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you're interested in moving mountains in your career, **come work with us at Breckenridge** where you'll instantly feel at home.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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